Privacy policy

Privacy Policy

Last Updated: September 3, 2026

This Privacy Policy explains how noveliau.shop ("we," "us," or "our") collects, uses, and protects personal information when you visit our website or purchase products from us.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Billing address
Shipping address
Telephone number, when provided
Order and purchase information
Payment and transaction information
IP address
Browser and device information
Website usage information
Communications you send to our customer service team

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Arrange shipping and delivery.
Provide customer support.
Process returns, exchanges, and refunds.
Communicate with customers regarding orders.
Prevent fraud and unauthorized transactions.
Improve our website, products, and services.
Maintain business and transaction records.
Comply with applicable laws and legal obligations.
Send marketing communications where permitted by applicable law.

3. Payment Information

Payments may be processed through third-party payment processors.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

We do not generally have access to your complete payment card information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember preferences.
Understand website traffic and usage.
Improve website performance.
Support analytics and marketing activities where applicable.

You may manage certain cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

5. Sharing Personal Information

We may share information with service providers that help us operate our business, including:

E-commerce and website service providers.
Payment processors.
Shipping and fulfillment providers.
Customer support providers.
Analytics providers.
Marketing service providers.
Fraud prevention and security providers.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, website, or business.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

8. Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or restrict certain processing of your information.

To submit a privacy-related request, please contact:

Email: oslojessamine8654@outlook.com

We may need to verify your identity or request before processing certain requests.

9. Children's Privacy

Our website is not intended for children who are below the minimum age required under applicable law to provide personal information.

We do not knowingly collect personal information from children in violation of applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the applicable privacy policies of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact: