Refund policy

Return and Refund Policy

Last Updated: September 3, 2026

At noveliau.shop, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

1. Return and Exchange Eligibility

We accept eligible return and exchange requests within 30 days from the date the order is delivered.

To qualify for a return or exchange, the product should:

Be unused and in its original condition.
Be returned with its original packaging when applicable.
Not show signs of damage caused by misuse, alteration, or improper handling.
Be accompanied by sufficient order information so that we can identify the purchase.

2. How to Request a Return

Please contact us before sending any item back.

Send your return request to:

Email: oslojessamine8654@outlook.com

Please include:

Your order number.
The product you wish to return or exchange.
The reason for your request.
Photos of the product if it arrived damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions when the request is approved.

Please do not send a return package to an address obtained from a third party or without receiving return instructions from us.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

We may request photographs or additional information to verify the issue.

After reviewing the situation, we may offer an appropriate resolution, which may include a replacement, exchange, or refund.

4. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

5. Exchanges

Eligible customers may request an exchange within the 30-day return period.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

6. Return Shipping

For returns related to damaged, defective, or incorrectly fulfilled orders, we will provide appropriate return instructions.

For other eligible returns, return shipping arrangements will be communicated by our customer service team before the return is sent.

7. Items That May Not Be Eligible for Return

A return may not be accepted if:

The item has been used or damaged after delivery due to customer handling.
The item is materially altered or modified.
The return is requested after the 30-day return period.
Required parts or components are missing.
The product was damaged because of improper use or care.

Nothing in this policy is intended to restrict any consumer rights that cannot legally be excluded under applicable law.

8. Contact Us

For questions regarding returns, exchanges, or refunds, please contact: