Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At noveliau.shop, we work to process and deliver customer orders as efficiently as reasonably possible.

1. Estimated Delivery Time

Our estimated delivery timeframe is:

20–40 business days

This is an estimated timeframe and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, product availability, shipping carrier, customs procedures, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

2. Business Days

Business days generally refer to Monday through Friday and exclude applicable public holidays.

The actual delivery period may therefore vary depending on the shipping destination and applicable holidays.

3. Order Processing

After an order has been successfully placed and payment has been confirmed, we begin preparing the order for shipment.

Processing and fulfillment times may vary depending on product availability and order volume.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

5. Tracking Information

When tracking information is available, it may be provided through an order or shipping notification.

Tracking information may take some time to become active after a shipment has been handed over to the carrier.

6. Shipping Delays

Delivery may be delayed due to circumstances including:

Carrier delays.
Customs inspections or clearance.
Severe weather.
Public holidays.
Transportation disruptions.
Incorrect or incomplete shipping information.
Unexpected logistical conditions.
Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact our customer service team.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at:

Email: oslojessamine8654@outlook.com

Please provide your order number and, when applicable, photographs of the package and product.

We will review the shipment and work with the applicable shipping or fulfillment provider to determine an appropriate resolution.

8. Customs Duties and Taxes

Depending on the destination, orders may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.

Where applicable and not included in the purchase price, such charges may be the responsibility of the customer.

Customs procedures and charges vary by country and are outside our direct control.

9. Contact Us

If you have questions regarding shipping or your order, please contact: